Account Manager

Job Details

Account Manager

ABOUT US

Join our forward-thinking team at Salon Manager, a premier software provider for the hair and beauty industry. We’re dedicated to empowering salons with innovative, user-friendly technology that drives success. If you’re a motivated professional who thrives in a fast-paced, customer-centric environment and is excited to contribute to the growth of a dynamic, industry-leading business, we want to hear from you.

WHAT YOU’LL BE DOING

The Account Manager will play a crucial role in supporting the company’s transition from legacy software to the latest platform. This involves migrating existing customers to the new software while ensuring they receive a seamless onboarding experience. The company is transitioning customers from a previous software system to a new, modernised platform designed for improved usability, efficiency, and feature integration.

In addition to migration, the Account Manager will focus on maintaining strong retention levels by building lasting relationships and delivering exceptional service. They will also drive revenue growth by upselling additional software features, hardware, and services. This dynamic role combines sales, customer success, and account management, with an emphasis on meeting or exceeding sales and migration targets.

ROLE RESPONSIBILTILES

Sales and Migration

Lead customer migrations to the latest software, ensuring smooth onboarding and addressing client needs during the process

Promote and sell software, hardware, and services to achieve revenue targets

Qualify leads, cold call, and conduct targeted sales campaigns to drive new business opportunities

Conduct demonstrations of the software and associated products, either in person or online, to close sales opportunities.

Customer Retention

Build and maintain strong client relationships to ensure satisfaction and minimise attrition

Provide personalised support and training during the migration process to ensure a positive customer experience

Identify and upsell additional features, services, and hardware to enhance customer value.

Operational Excellence

Maintain accurate CRM records and provide regular updates on sales and migration progress

Stay informed about company products, competitor offerings, and industry trends

Participate in team meetings, training sessions, and trade shows as required to support professional development and company objectives.

Key Skills & Experience:

Proven experience selling software solutions, ideally within the retail or hospitality sector

Strong negotiation skills and a proven ability to close sales

Excellent written, verbal, and presentation skills

Proficiency in CRM tools and business applications.

Personal Attributes:

Highly self-motivated, goal-oriented, and professional

Strong focus on customer satisfaction and relationship management

Adaptable, enthusiastic, and resilient in overcoming challenges.

COMPETENCIES, SKILLS & BEHAVIOURS

Ability to quickly adjust to new conditions and effectively manage change

Working effectively with others, sharing knowledge, and contributing to team success

Focus on understanding and meeting the needs of both internal and external customers

Clear and effective verbal and written communication skills

Ability to plan, execute, and oversee projects, ensuring they are completed on time

and within scope

Proactively identifying opportunities and acting without being prompted

Maintaining performance and motivation despite challenges and setbacks.

WHY JONAS SOFTWARE?

Be part of a dynamic and innovative global organisation

Competitive compensation and benefits package

Opportunities for career growth within our expansive portfolio

Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.

WHAT OUR EMPLOYEES SAY ABOUT US

See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023 https://www.jonassoftware.co.uk/insights and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024 https://www.jonassoftware.co.uk/why-jonas/people-culture/

ADDITIONAL INFORMATION

LOCATION

Remote (ability to travel, sometimes at short notice)

The position is based in the UK.

SALARY

Annual Base Salary: £25,000 – £30,000, plus OTE.

BENEFITS

Life Assurance 4x base salary

Vitality Private Health Insurance

Option to join the CSI Employee Share Purchase Scheme

Personal Travel Insurance

Cycle to Work scheme

Electric/Hybrid Vehicle scheme

Discounted gym membership

My Premier Benefits (discounted high street retailers).

ENHANCED BENEFITS

25 days annual leave, increasing to 26 after one years service

10 days rolling sick plan, including extended illness pay

Pension 5% EE and 4% ER (increases after 3 years to a max of 6%).

MUCH MORE THAN A BENEFIT

Internal Learning & Development programmes

Internal Mentor programme

Employee Assistance Program (EAP) and Mental Health First Aiders to support you

Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.

OUR DEIB COMMITMENT

Our people define us, and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.

Business Unit:
Salon Software Solutions

Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Regular
Career Site:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

IS THIS YOU?