Account Manager – CRB Cunninghams UK

Job Details

Job Description:
Account Manager – CRB Cunninghams UK

CRB Cunninghams is the only UK provider with their own identity management, cashless catering, and online payment solutions, supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it.

Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity to name just a few.

POSITION:

The Account Manager is responsible for selling our Software, Hardware and Services, and reports to the Commercial Director. It will be the Account Manager’s role to ensure that all agreed sales targets are met, or exceeded, in their allocated accounts. The Account Manager is responsible for fostering and developing strong relationships with current customer accounts within a designated portfolio. The Account Managers key aim is to drive back to base sales within these account via a sales through service approach with the aim to maximise sales revenues from existing accounts while minimising attrition.

The Account Manager will be focused on providing a consultative approach to customers by proactively managing their portfolio of accounts to offer a market leading service while maximising sale opportunities.

The Account manager will liaise with internal teams (including Marketing, Support, Sales and R&D) to improve customer experience and customer journey throughout their life with CRB.

JOB RESPONSIBILITIES:

Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products and services

Maintain and develop the utopia grid of products for all customer accounts within portfolio

Develop and maintain account plans for each customer to offer a consultative approach to maximise new business sales opportunities and minimise attrition

Meet / exceed sales targets focused on base opportunities within designated accounts from both provided and sourced leads

Meet / exceed attrition targets

Maintaining an awareness of industry trends and updating team and management accordingly

Adhere to the company sales guidelines and standard operating procedures (SOPs). This includes maintaining and developing the Company’s CRM database in accordance with company standards and developing accurate, high quality and professional sales documentation and correspondence templates

Assist with devising and implementing lead generation activities, while liaising with wider team and marketing as and when required.

Qualify, develop and manage a lead through to sales conversion, whether sourced or provided by Companies

Respond to and follow up all sales enquiries using appropriate methods as per the SOP

Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets

Ensure all monthly sales targets (KPIs) set by management and agreed on in advance are met or exceeded

Identifying the needs and wants of a potential customer

Presenting the Company solution without misrepresentation

Demonstrating software solutions and associated products in person or over an Internet Video Call

Handling objections from potential sales opportunities

Preparing and presenting quotations/proposals to sales opportunities

Preparation of bids/tenders

Negotiating and closing sales

Fulfilling reporting requirements to the Commercial Director according to the deadlines set for the Department

Maximise profit on all potential sales opportunities

Provide excellent customer services to clients over the phone or in person

Attend training to develop relevant knowledge, techniques and skills

Establish and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders to generate sales leads

Attend industry trade shows as directed by the management team from time to time

Participate in team meetings

Perform any other duties related to the promotion, sales and delivery of the products, or related third party products, as directed by the management team from time to time.

JOB QUALIFICATIONS:

Experience selling software solutions within Public Sector & Education

Hold a degree or relevant qualification is desirable

Proven record in selling business application software

Relevant professional sales training and experience

A good degree of computer literacy and technical competency.

Your personal characteristics will include:

High degree of self-motivation

Energy and enthusiasm

Honesty and integrity

Strong customer service mindset

Goal orientation

Professionalism and persistence with ability to overcome obstacles and setbacks

Strong negotiation skills and ability to close sales

Excellent written, verbal and presentation communications skills

The ability to build and foster business relationships

Good understanding of technology and how it is applied in business

Demonstrable evidence of organising customer accounts and projection implementation.

Business Unit:

Scheduled Weekly Hours:
37.5

Number of Openings Available:
0

Worker Type:
Regular
Career Site:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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