Job Details
Description
LSH Auto is looking for a dynamic Handover Experience Partner to join our team and play a key role in enhancing the customer journey. In this position, you will be the face of our dealership during the crucial handover process, ensuring every customer feels valued and informed as they drive away in their new vehicle.
Your focus will be on creating an exceptional handover experience by thoroughly explaining vehicle features, addressing any customer inquiries, and providing tailored service that leaves a lasting impression.
Hours – 40
Salary – £25,400
Requirements
Key Responsibilities:
Delivering an engaging and informative vehicle handover experience for each customer.
Explaining vehicle features and functions clearly and confidently.
Ensuring all necessary documentation is completed accurately and professionally.
Building rapport with customers to foster loyalty and trust.
Collecting feedback to help improve our handover process.
Requirements:
Experience in a customer service role, ideally within the automotive sector.
Exceptional communication and interpersonal abilities.
A passion for delivering outstanding customer care.
Knowledge of automotive technology preferred but not essential.
Strong organisational and attention to detail skills.
A valid UK driving license.
Benefits
Colleague Referral Scheme (£500 – £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform
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LSH Auto
LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH Auto operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam and most recently in Germany and the United Kingdom.