Internal Sales Coordinator

Job Details

Here at the Mick George Group we are currently recruiting a Internal Sales Coordinator to join the team.

Location: Mick George Head Office – Huntingdon
Working Hours: Monday – Friday 8am-5pm
Pay: £30,000 + bonus
Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

Role Overview:

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to the Construction market, pricing our services, understanding what the works are and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, using our systems to efficiently create the quotation, send to the customer and covert to an order.

The individual will be working within a team of strong sales members, they all play a key role on ensuring all enquiries & quotes are managed efficiently and orders are on the screen correctly ready for delivery.

The department needs a confident individual, who is willing to gain, understand and share market knowledge, be pro-active when necessary and continue to grow the market. Multi-tasking is key to being able to manage the workload, prioritising tasks, decision making and high attention to detail.

Responsibilities:

To ensure all sales enquiries from all lead sources are dealt with in a timely, professional and informative manner
Qualify all sales enquiries and ensure every potential opportunity is explored and logged on the CRM
Effectively communicating own performance and progress against objects set
Reach out to potential clients and make contact through all available channels (social media, events, email, phone calls)
Attending site and office visits with existing and prospect customers
Provide pricing in line with quoting tools provided by the Group, with an eye on profit levels
Ensure the status of your opportunities and quotations are kept up-to-date by regular communication with customer by follow-up call or email, using the pipelines and dashboards
Focus on converting enquiries into orders and sales, through regular contact with customers, all communication to be added in note format to the CRM
Build long term relationships with Mick George account customers, making sure to offer a five-star customer experience always
Ensure all quotes are set up correctly on the relevant systems, and take first order where required, ensuring payment is also taken if needed
Organising quotations and sending to customers
Identify sales opportunities by way of proactive sales methods and contacting customers to offer services
Work closely with other teams ensuring every potential enquiry source and opportunity is exploited, and that the customer receives a great ordering experience
Ensure KPI’s for call activity, lead generation/cross selling, orders/revenue is understood and followed
Providing feedback to manager on competitors and market information for the department
Attend internal and external events with clients where required
Typing written quotations and sending to customers if required

Qualifications/ Experience:

Computer literate & Microsoft Office Skills
Flexibility to get tasks completed as needed with excellent attention to detail.
Ability to work under instruction whilst using own initiative where necessary.
Highly organised with a polite and confident telephone manner
Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential.
Driven and pro-active individual.

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.