Internal Sales Executive (job ref NG1024)

Job Details

Internal Sales Executive (job ref NG1024)

Cwmbran, South Wales (this role offers hybrid working)
Bright ideas. Brilliant Solutions.

STG Aerospace is trusted by the Aerospace industry for emergency exit marking and cabin lighting solutions. Established in 1995, we have a strong heritage in the design, manufacture and certification of system solutions. Our lighting solutions are line-fit for most aircraft manufacturers (including Airbus, Boeing & Embraer) and are operating on over 10,000 aircraft with some 300 airlines worldwide.

As specialist aerospace manufacturer, we push the limits of design and problem solving, through international collaboration, trusted technical experience and a shared sense of purpose.

Heads-Up technologies, STG’s parent company, offers a full range of lights, switches and cabin management solutions to the business aviation industry. While sister company, ALTO Aviation brings audio expertise to the mix. The HUT Group collectively purpose is to create an unparalleled flying experience and save lives.

What do we offer?

Competitive salary
Performance related bonus
25 days holiday + UK Bank Holidays
Working Hours (unless specified) are 37.5 hours per week and Fridays 1pm close
This role is open to flexible/hybrid working
Pension Scheme
Group Life Cover
Employee Assistance Program

Internal Sales Executive

Key responsibilities include:

Respond to customer enquiries via e-mail and phone, prepare quotations. The successful candidate will be responsible for ensuring that all orders are processed to agreed timescales, and to provide a high level of customer service. You will ensure orders are input accurately in the agreed format, to agreed timescales. Other tasks will include ensuring that customer queries are responded to within agreed Service Level Agreements (SLA) and dealt with, processing quotes, maintaining client records, liaising with finance for credit terms.
Pro-actively manage and grow sales with defined customers and projects for STG. Make outbound follow-up calls to customers via telephone and e-mail. Be able to identify cross-sell and up-sell opportunities and pass these on to the Sales team.
Business partner – act as a Sales business partner, working together with our internal and external sales, operations, and finance teams supporting strategic and operational initiatives to accelerate revenue/bookings, increasing Sales productivity and shorten the lead-to-close cycle.
Act as a back-up to other Internal Sales Executive in and outside of EMEA and be the first point of contact for our customers
Sales Performance – partnering with sales management, review sales performance support sales mgmt., to take appropriate action. Provide reports and analysis as requested as a key input to improve sales performance.

Desired Skills and Experience

An organised, conscientious self-starter/team player with excellent written and oral communication skills (English language; speaking multiple languages would be a plus).
Experience in an office administration environment (essential)
Highly proficient with Microsoft Word and Excel. The ideal candidate will have experience of Sage would be an advantage
Able to demonstrate experience and proficiency in preparing, analysing and reporting out on company data – and providing recommendations for action.
Detail-oriented and capable of multi-tasking efficiently to a high accuracy.
Comfortable working as a cross-trained team member in a geographically-dispersed and fast-paced international environment, able to redirect efforts easily and maintain a consistent pace.
Outgoing and accommodating, yet able to enforce processes and standards as well as contributing to improve and building new processes
To be a customer advocate internally, always striving to deliver the best customer service
Excellent communication skills and the ability to work under pressure and to tight deadlines in a fast paced, accountable team environment.
To be eager to advance or create a career in sales.

Underpinning Core Values

Integrity: Take care of our employees & customers
Teamwork: Work together towards a common goal
Excellence: Drive to be the best in all that we do
Expertise: Leverage our breadth of technical capability

What will help you succeed?

Be driven by excellence & attention to detail
Be energetic & creative
Demonstrate a ‘Can do’ attitude
Self-motivated/self-starter
Be flexible and work as part of a team.

We are passionately committed to being a truly inclusive and diverse company; it is at the heart of our core values. We continue to enhance our culture of inclusion and diversity across all our roles and actively encourage applications from all backgrounds and communities.

Please provide your CV to ukjobs@stgaerospace.com.

No Agencies.

We are always interested in hearing from world class talent to join us in the next stage of our growth. If you have a real passion for the passenger experience and want to be part of a global success story in aviation we’re ready to light the way for your success!

Send your CV to ukjobs@stgaerospace.com

Due to the large number of applications we receive, unfortunately we are unable to respond by email or telephone to candidates on the progress of their application. If you do not hear from us within 2 weeks of submitting your CV, please assume your application has been unsuccessful on this occasion.