Internal Sales Representative

Job Details

Internal Sales Representative
Job Introduction

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an Internal Sales Representative to join our amazing team based out of Tarmac Hendy site in Miskin, Rhondda Cynon Taf, Wales. This is an office based highly skilled account manager role operating and achieving commercial success through telephony, email and teams. This role is commutable from Pontyclun, Penarth, Cardiff, Barry, Bridgend, Port Talbot, Maesteg, Merthyr Tydfil, Cwmbran, Newport and the surrounding areas.

This role will directly manage, engage and develop a predetermined portfolio of Tarmac customer accounts aligned to the commercial strategy. You will also ensure optimum success with direct customer account management. Success determined by the achievement of profit, revenue and tonnage target requirements in line with all commercial expectations.

We are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
Role Responsibility

Reporting directly to the Internal Sales Supervisor, the role of Internal Sales Representative will be responsible for customer management, focusing on managing, developing and being the first point of contact for a portfolio of accounts determined by the commercial management team. Your role will also involve commercial planning ensuring all accounts within your portfolio are managed by the creation of accurate, relevant and up to date Account Action Plans.

The Internal Sales Representative will also be responsible for:

Commercial Process – Ensure that all commercial target requirements are achieved through a diligent and intelligent approach aligned with commercial strategy.
Commercial Intelligence – To forge relationships beyond immediate account portfolio with key influencers to gather market and commercial intelligence. Feed relevant data into the Sales Pipeline management process, sharing and escalating knowledge within the business for commercial gain.
Relationship Management – Building and maintaining relationships with predetermined portfolio of customer accounts; managing successful internal relationships.
Customer Service – Ensuring the customer service expectations are met through influence developing a service excellence ethos.
Sales Management – In accordance with predetermined financial expectations, through account management achieve the securing of targeted levels of revenue and profit with pricing decisions all in accordance with Tarmac Pricing Policies
Full compliance with the competition act 1998

The Ideal Candidate

The ideal candidate for the role of Internal Sales Representative will have previous sales experience and be able to create rapport through considered questioning and accurate active listening. You will also demonstrate the ability to build relationships and trust through providing solutions to a customer’s pain derived from explorative interaction.

In addition to proven sales capability suitable candidates for the role of Internal Sales Representative will also:

Understand how to gain commitment and always be aware of how to ‘close the deal’
Be able to handle situations in a positive manner where conflict exists without giving away company liability
Demonstrate skills in tracking and developing portfolio of accounts forging working relationships with customers and being the ‘go to person’ for own customers
Know how to negotiate using effective questioning and listening to establish customer needs vs. wants. Proficient in convincing /persuading others
Be effective at adapting appropriate approaches to influence and persuade others
Have experience using IT systems and when taking calls demonstrate a consistent professional style and approach
Have proven self-management including flexibly, prioritising, planning, monitoring own activity and progress
Have experience making decisions and adopting a systematic process which accounts for options, risks and commercial gain in line with the needs of the business and the Tarmac Pricing Policies

Why Us

In addition to the role of Internal Sales Representative we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunities

Interested? Why not click here to find out more? Go on… are you ready to build your future?