Internal Sales Support Specialist

Job Details

Job description

​Your New Career Opportunity.

Are you a skilled maintenance technician, field service engineer, electrician, or mechanical fitter looking for a new challenge?

Do you have a background in electrical or mechanical engineering, with hands-on experience working with systems such as cabling, sensors, PLCs, motors, and other key components?

Have you completed relevant technical training or gained recognised qualifications in your trade?

Are you now ready to step away from a hands-on role and transition into a more customer-focused, office-based position—where you can still put your technical expertise to excellent use?

Can you see yourself supporting a wide range of manufacturing and engineering clients by providing expert advice, technical solutions, and sales support?

If the answer is “yes” to any of the above, then this could be the ideal next step in your career.

MTrec Recruitment is proudly partnering with a market-leading, specialist service provider that supports many of the region’s most respected blue-chip industrial employers. From cutting-edge hardware installations to ongoing software and system support, they deliver high-quality, tailored solutions across a broad client base.

As part of their continued growth, they’re now looking to recruit a technically minded and customer-focused Internal Sales Support Specialist to join their close-knit, friendly team. In this role, you’ll handle customer enquiries, prepare quotations, offer product information, and provide first-line technical support.

You’ll benefit from comprehensive product training, ongoing development, and the opportunity to be part of a fantastic working culture—with regular team socials and a strong team spirit.

Rewards and Benefits on Offer.

Immediate start date.

Varied and interesting job role.

You will be joining a friendly, close-knit team

32 days of annual leave, including bank holidays.

Quarterly social events.

Pension Scheme.

Permanent position.

Great team culture.

Any support required is provided.

The Job You’ll be Doing.

Responsible for dealing with customer enquiries via telephone, website, and email

Take initial customer enquiries

Prepare and submit sales quotations using internal systems

Liaise with suppliers and distributors

Build relationships with customers and gain repeat business

Follow a job from initial quote through to order and delivery

Supporting the external sales team

Provide technical telephone assistance to customers and sales colleagues

Learn the key products supplied by the business, and have the confidence to support and guide customers when issues arise

You may be asked to attend site to specify parts required for jobs/projects or attend site meetings to give a progress update/report

You may be asked to assist another member of staff or management with general administrative duties

About You.

Previous technical background is essential

Electrical or mechanical knowledge

Proficient with office-based programmes such as Microsoft Excel & Word

Excellent telephone manner

Customer focused

Able to work well under pressure and handle multiple tasks at once

Investigative and persistent with a friendly personality and positive outlook

Presentable with good timekeeping

Adaptable and willing to learn