Job Details
Location: Alcester
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.
We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Telesales Team Manager to join our team in Alcester.
The Telesales Team Manager will lead and manage their team to achieve sales targets while ensuring the highest level of customer satisfaction and exceptional service quality. Additionally, the Telesales Team Manager will collaborate with and manage key stakeholders across the business to ensure seamless communication, alignment and the successful execution of new business opportunities.
Main Responsibilities
Oversee the teams’ approach to handling new enquiries, ensuring high standards of customer service and professionalism in every interaction
Lead the team in meeting or exceeding targets for booking appointments and generating new business opportunities
Coach and mentor a team of sales agents to drive performance and achieve appointment setting targets
Managing relationships with key internal stakeholders and ensuring a balanced approach to supporting both business needs and customer satisfaction
Ensuring adherence to company policies, procedures and industry standards during the handling of new business enquiries
Collaborate with senior leadership to define and align new business goals with the company’s overall commercial strategy
About You
To be successful in this role you’ll need to have strong leadership skills with the ability to motivate, inspire and manage a team to achieve targets. Proven experience in a leadership or managerial role particularly in a customer facing or sales environment is required. Experience in managing teams with a track record of meeting or exceeding performance targets. Excellent communication and interpersonal skills. High attention to detail and problem-solving abilities. The ability to thrive in a fast-paced environment, being able to balance multiple tasks and priorities effectively. Strong coaching and mentoring skills. A customer centric approach with focus on delivering exceptional service. Background in handling new business enquiries, lead generation or appointment setting is essential.
Benefits –
Career progression opportunities
Hybrid working
23 days annual leave, rising to 25 after 2 years of service
Blue Light Card offering discounts from business and services
Access to our employee assistance programme
Refer a friend scheme
Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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Helping Hands Homecare
Since 1989, our compassionate home care has helped adults of all ages to be independent. For over 30 years, we’ve supported adults across the UK to maintain their independence and stay in the comfort of their own homes. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do.