Retention – Sales Advisor

Job Details

At PrepayPower, we empower people with full control over their energy costs through our innovative, app-based solutions for electricity, gas, oil and broadband management. As one of Ireland’s Best Places to Work for five consecutive years, we are committed to fostering a diverse, healthy, and balanced work environment. In 2024, we were honoured as one of the Best Workplaces for Women and Health. Our mission is to create a workplace where everyone can thrive

We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at PrepayPower head office. This role is better than ever before, with our new and improved salary and commission structure!

Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.

Your New Role Responsibilities:

Help customers to reduce their energy costs and ultimately their costs
Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
Handle calls from customers who are looking for a better energy offer
Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
Build friendly customer relationships in order to minimise customer churn
Support with mentoring and coaching for our junior sales team
Ad hoc phone-based activities as required
A suite of Retention tools available to encourage customers to stay with PrepayPower

Essential Experience & Skills to Succeed:

Excellent interpersonal, problem solving and relationship management skills
Experience working within a sales role

About This Role:

Uncapped commission structure
Salary 30,000 base and 15,000 bonus (uncapped)
‘Pay per sale incentivisation structure
Incentivised Mentoring Programme
Realistic progression structure
Based full-time in our Sandyford Office – Dublin 18, with hybrid working after probation

Career Incentives & Benefits

Competitive salary & bonus structure
Pension Contribution Scheme
PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
Great career progression opportunities in a growing company with strong market growth
Fast-paced and friendly team environment
Continual training and development
Annual leave, increasing with service.
PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
Established CSR, Wellness, and Social Committees, and great social events.
Refer a Friend Scheme
Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.

We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.

Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.