Sales and Customer Service Advisor

Job Details

Sales and Customer Service Advisor
Job Introduction

Are you an experienced and dynamic Sales & Customer Service Advisor looking for your next position?

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.

We are currently looking for a Sales & Customer Service Advisor to join our friendly team in Bawtry, Doncaster. The site is easily accessible from Rotherham, Worksop, Retford, Gainsborough, Scunthorpe, Thorne, Sheffield, Barnsley and the surrounding areas

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
Role Responsibility

As the successful Sales & Customer Service Advisor you will report to the National Customer Service Manager and will be responsible for managing the end to end customer experience, from initial contact and quotations to delivery and invoicing, resolving any queries and complaints should they arise. You will be responsible for delivering and exceeding targeted sales volumes whilst performing set administration tasks as required, developing cross functional working relationships ensuring the best possible customer experience.

On a day to day basis, duties and responsibilities of the Sales & Customer Service Advisor will include (not exhaustive):

Proactively managing applicable accounts and maintaining positive customer relationships to meet or exceed targeted sales volumes
Assisting the account manager including SPAF’s, haulage rates, price changes
Identifying leads by responding to enquiries
Accurately maintaining up to date background data required for Sales process
Preparing & inputting customer quotations on SAP/CRM, updating and amending customer prices in a timely manner when required
Prompt response to tender enquiries & customer questionnaires
Responding to customer complaints, from investigation to closure
Month end tasks including customer reports, delivered prices & PGM’s, Energy & Environmental surcharges
Processing orders and liaising with customers, including changes in customer requirements, tracking dispatch to ensuring timely delivery of goods
Liaising with external haulier schedulers, providing accurate and timely information to customers, and facilitating effective scheduling
Liaising with internal production teams, confirming stock levels for orders
Managing 3rd party purchase materials including raising purchase orders, liaising with suppliers and maintaining stock levels
Managing and resolving internal and external customer invoice queries in a timely and professional manner, raising credit and debit notes as required

The Ideal Candidate

The ideal Sales & Customer Service Advisor will be experienced in a commercially focused team within a fast-moving environment with a proven track record of outstanding customer service. You will have the ability to be fast and flexible whilst maintaining the highest level of customer service and professionalism, with an excellent understanding of customer needs who is able to build solutions to best suit your customer.

Ideally, we would like any prospective applicants for the Sales & Customer Service Advisor to be in receipt of the following skills and experience:

Proven experience in a customer accounts/service environment
Good written and verbal communication
Ability to build positive customer relationships
High level of IT literacy including Microsoft Office, experience of SAP would be advantageous
Planning and organisational skills, able to prioritise tasks and meet deadlines
Influencing and negotiation skills
Desirable knowledge of products, packing options & proven routes to market
High level of accuracy and attention to detail
Have an understanding of export inco terms & payment methods including L.O.C’s.
Hold a minimum of 5 GCSEs (or equivalent) including Maths, English and Science
NVQ Level 3 in customer service would be desirable

Why Us

Along with the role of Sales & Customer Service Advisor, we additionally offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to the Tarmac Reward website with discounts on retailers, holidays, etc.

Access to our Employee Assistance helpline for free and confidential advice

Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause

Training and development opportunities