Job Details
Full job description
East Riding Horticulture are providing an outstanding prospect for authentic career advancement and presently looking for a self-assured Sales & Customer Service Advisor at their office located in Sutton upon Derwent near York to work efficiently with their specialist Horticulture Sales Team.
The successful candidate will have a proven track record of sales, with relevant industry experience being an advantage and have a good understanding about our customer base and the products we sell. This position requires an individual who is a team player with self-motivation and the ability to work alone when required, while assisting a wide range of customers. The ideal candidate should be commercially savvy, possess strong numerical skills, and take great pride in their attention to detail. You must take pleasure in working within a bustling, sometimes fast-paced, environment, but also be capable of working more strategically during quieter periods.
Location/Hours
Monday – Friday 8.00am – 5.00pm
Office based in Sutton upon Derwent, YO41 4BY
Roles & Responsibilities
Your role will include, but not limited to the following tasks;
Provide technical advice and support to customers on our products and services
Manage the entire sales process from receiving to processing sales orders on the system
Provide exceptional customer service and after-sales support
Monitor sales email inbox ensuring emails are dealt with in a timely manner
Verifying orders, including customer’s personal information and payment details
Identifying the right product for the customer’s needs
To respond to calls, emails and customers where you will advise them in a manner to assist with their requirements
Skills and Experience
Excellent PC skills, including Microsoft Office (Sage200 / CRM System Advantage)
Professional and friendly communication skills
Proven telephone sales experience
Ability to work under pressure, independently as well as part of a team
Initiative – ability to drive own workload forward
Keen willingness to learn
Drive and self-motivation are essential
Desirable Skills
Practical knowledge of the horticultural industry and products
A BASIS, FACTS or other relevant industry qualifications would be advantageous
Benefits
20 days’ annual leave plus Bank Holidays
Highly qualified support team with many years of experience
Pension Scheme
Private Healthcare
All conversations will be dealt with in the strictest confidence.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
Company events
Company pension
Free parking
On-site parking
Private dental insurance
Private medical insurance
Schedule:
Monday to Friday
No weekends
Work Location: In person
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East Riding Horticulture
Here at East Riding Horticulture being a family run business based in the beautiful East Riding of Yorkshire Countryside we live and breath our products. From our humble beginnings over 30 years ago on our farm, we have evolved and grown into a major horticultural supplier nationwide. Featuring multiple on-site warehouses holding a extensive range of stock, spread over 10,000 product lines.