Job Details
JOB PURPOSE
As Sales Excellence Specialist you will have a passion for implementing processes and resources to drive sales excellence with our new luxury brand, Explora Journeys. Being passionate about travel or cruise retail sales, this role acts as a conduit for other Explora Journeys UK&ROI based teams including Sales and Marketing to ensure our Travel Partners receive seamless interactions and have all the required resources for success.
KEY ACCOUNTABILITIES
– Takes ownership of project management for continuous improvement of systems and processes
– Supports sales strategies with a focus on the UK & ROI markets- Acts as a liaison within the Global Sales team
– Analyses sales intelligence, performance and analytics reporting
– Supports trade events for existing or perspective travel partners both virtual and in person
– Organises Travel Advisor educational ship visit programmes
– Completes executive reporting and manages key meeting actions
– Participates with crisis management when required
QUALIFICATIONS (skills, competencies, experience)
– Minimum 3 years’ experience in luxury travel or hospitality in a customer facing or sales support role (cruise industry experience is ideal)
– Strong planning, organisational and budgeting skills
– Excellent understanding of luxury service and operations – specifically in sales distribution B2B and B2C
– Experience with contract management, reservation, sales automation, and CRM
– Excellent training and communication skills
– Thinks entrepreneurially, demonstrates initiative and accountability
– Skilled in working with diverse stakeholders and can inspire change
– Fluency in English plus additional languages
VISA REQUIREMENTS (if any)
– Full right to work in the UK
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
Explora Journeys is the new luxury lifestyle travel brand launched by the MSC Group with the ambition to redefine the luxury cruise category.
The concept: Vibrant, cosmopolitan, relaxed European luxury at sea. Instead of cruises, we create journeys – of the mind, and across the oceans of the world. Visits to places on and off the beaten track.
On board: Spaces that offer guests relaxed luxury, creating a home at sea. Restoring life’s essential balance with a combination of discovery and appreciation for wellbeing and nature.
With the founding family as passionate about preserving the sea as they are exploring it, each ship will feature all the latest environmental supporting features.
Over the next years, we plan to employ over 5,000 people worldwide, onboard and in our offices.
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MSC Cruises Management (UK) Limited
We are the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region and Southern Africa, with more market share in addition to deployed capacity than any other player. We are also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets.