Sales Manager – Chiswick

Job Details

Sales Manager – Chiswick
About Lampton Leisure

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

We are LLW employer, offering annual pay reviews
22 days holiday allowance, plus bank holidays
Free GOLD gym membership
Enhanced Maternity and Paternity leave and Pension Scheme
Exclusive Discounts – save with Lampton Rewards and EE mobile offers
Refer a Friend Scheme – earn up to £250 for each new employee referred
Staff wellbeing perks – online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks – cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Sales Manager at Lampton Leisure, you will be responsible for leading the sales team at Isleworth, driving new sales and membership retention, whilst maintaining first class customer service to make this leisure centre the number one of choice in the area. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our sales team is always delivering excellent customer service.

Key Responsibilities

Overseeing the activities and performance of the Sales and Retention team
Lead and inspire the centre team in delivering the right choice of membership for the customer and delivering first-rate customer service
Keep up to date with the latest fitness trends in the Leisure industry to share your knowledge with customers. Undertake local competitor analysis and react appropriately to socio-demographic trends
Adopt a proactive approach to driving sales and retention, ensuring the integrity of Lampton Leisure sales driving, retaining, and reporting procedures are adhered to.
Managing organizational sales by developing a monthly KPI, Marketing & Cancellation plan to cover sales, revenue, cancellation, and Rota.
Tracking sales goals and reporting results to Sales & Retention Manager daily, weekly & Monthly
Achieve monthly all sales target, all membership net gain, retention, and enquiries. Be accountable for individual sales for Isleworth and work towards achieving an individual sales target on a monthly basis.
Drive all revenues, including Swim School, Junior Membership, Memberships, PAYG and member retention
Ensure customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken, and a weekly analysis of comments is produced.

Experience and Qualifications Required

Experience in sales or customer service, working in a customer-driven, commercial focused environment is essential
Previous experience leading a successful sales team.
The ability to build strong relationships, and to influence and motivate team members
Good computer skills with experience of using a CRM / Booking software would be ideal.
Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets
Customer-oriented mindset and experience managing customers’ needs
Excellent sales and negotiation skills
Experience working at pop-up stands / shops and traffic stopping customers
Excellent numerical analytical skills, proficient with figures and basic calculations
Experience upselling memberships to secondary spend products

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.