Job Details
An exciting opportunity has arisen for an enthusiastic Key Solutions Technical Advisor to join the UK’s largest trade-only security wholesaler, to offer technical and sales advice and support to customers and colleagues relating to Key blanks, Key/Diagnostic Machinery and Accessories in the keys and automotive sectors.
This role would suit someone with previous experience, however, it would also suit someone with a technical/sales background that would like to learn a new skill in a new industry.
This role is a permanent Monday-Friday position with working hours between 8am – 5pm (40-hour week).
To be the customer-facing Technical expert for the Key (Machine/Cutting) Solutions team by providing technical guidance and training to customers and prospects both, internally at our Birmingham branch, and externally across the UK.
As Key Solutions Technical Advisor, you will take responsibility for all the technical aspects of our customer relationships. To deliver training to existing and potential customers within the market and work collaboratively across departments to improve our customer’s technical knowledge, in order that we emphasise our position as technical experts within the market to deliver our business objectives for revenue and profit growth.
Key Responsibilities:
Provide rapid technical support to solve our customer’s problems and drive business opportunities
Offer full service and repair support to our customer base across the key solutions range of devices
Develop and deliver bespoke training/installation programmes for our customer base
Collaborate with the marketing and sales teams to continuously improve our technical and training materials and increase the number of customers who are trained.
Identifying, engaging and influencing key decision-makers within the market to increase sales and profit growth
Liaise with our suppliers to ensure we offer the best service to our customers
Use our CRM system to measure, manage and improve the delivery of training and technical support
Develop a deep understanding of the features and benefits of all products within the Key Solutions range in comparison to our competitors
Feedback customer and market insight to contribute to the marketing and sales strategy
Develop and maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Skills (Experience) Key Solutions Technical Advisor
The ability to live, work and travel without restrictions
Technical knowledge of our products would be an advantage, but training can be given
Excellent written and verbal presentation and communication skills
Ability to listen to customers and solve their problems
Good planning and organisation skills
Essential/desired requirements
Full UK driving license (essential)
Problem solving, can-do attitude
Excellent customer service & relationship building skills
Mobile service engineer experience within the industry
Good communication skills both written and spoken English
Proficient computer skills including E-mail, Microsoft Excel & Word
In return we can offer you:
Up to 25 days holiday, plus all bank holidays off as standard
Guaranteed time off at Christmas due to company shutdown
Career development opportunities
Staff discounts on product
Company pension scheme + life assurance
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Aldridge Security
Aldridge is the largest trade only security wholesaler in the UK and Ireland and has over 70 years of experience in the industry. With over 20,000 different products in stock from 290 suppliers available, the Aldridge portfolio includes Access Control, Ironmongery/Hardware, Key Cutting, Locking, Locksmiths Tools & Accessories, UPVC products as well as our very successful own brand Asec.