Telesales Executive

Job Details

As part of our exciting fast pace growth and significant investment, we are expanding our Outbound Sales Agent Team to Knutsford Cheshire!

So if you are living in the Knutsford area, and would like to join our amazing Outbound team as an Outbound Sales Agent, based in lovely new offices, then don’t hesitate to contact us!

Who Are We?

Our Client is a highly successful business – we are the market leaders and the best-known brand in a growing sector.

What makes a great Outbound Sales Agent?

You will be an outstanding, true professional, with high-performing sales and strong empathetic, positive people skills, and a first class communicator. You will be a customer champion who recognises and delivers a first class customer experience. You will be super friendly to all, with a positive outlook on life, and a fabulous supportive team member, who also happens to live within commuting distance to Knutsford.

Salary and Benefits

Competitive Salary: £27,976.05with a generous uncapped commission scheme -OTE of £65,000 .

Hours: 09:00 – 17:00 Mon – Fri including one week of late shifts (12:00 – 20:00) every four weeks. You will also be required to work 1 in 3 Saturdays in return for a day off in-lieu, the following week. Flexibility will be required to meet the evolving needs of the business.

Our Benefits:
• Generous 30 days holiday plus bank holidays.
• Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
• Employee Assistance Programme, including a 24/7 confidential support service.
• Auto enrolment into Company Pension, or option for SMART Pension.
• A friendly working environment with free on-site parking.

Summary Duties and Responsibilities of Role:
• To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans.
• Achieve department sales conversion targets whilst delivering excellent customer service.
• Sale calls to be made in line with the Company’s process and FCA regulations.

Key Skills Required:
• Communication – Professional and polite telephone manner with proven sales agent experience.
• Excellent empathetic listening and communication skills to be able to answer customer questions, and recognising vulnerabilities.
• Able to recognise what outstanding customer care looks like, and deliver it at all times to a high standard, being especially aware that some customers may be vulnerable.
• Productivity – be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
• Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills – computer literacy and knowledge of MS Office.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities:
• Successful proven telephone sales track record (preferred minimum of 1 year)
• Successful proven track record within a target driven environment
• Proven track record in delivering excellent Customer Service
• Working with accuracy in accordance with detailed procedures
• Flexible positive approach with ability to adapt quickly to meet business needs

Personal Attributes:
• Fabulous friendly personality, with a positive attitude, and strong communication and listening stills at all levels.
• You will empathetic towards others, sensitive to their need, and both kind and patient.
• You will be resilient, welcome change, and have a real desire for success and helping others
• You will have a positive Can-do attitude, and be a real self-motivator with a drive to succeed
• You will have a critical eye and attention to detail and accuracy.

Sound like just job you have been looking for? Great! then apply today