Job Details
About the Role
We are working with a leading UK-based company offering a diverse range of authentic World Food and Drink products, with a strong focus on quality and customer satisfaction. We are supporting them to find an experienced and dynamic Team Leader to oversee the day-to-day operations of their B2B Customer Services and Telesales team. This is an exciting opportunity to lead a dedicated team while driving performance and ensuring exceptional customer service.
Key Responsibilities:
Lead and motivate the team to meet sales and profit goals.
Manage day-to-day operations and ensure efficient processes.
Communicate promotions, handle customer queries, and process orders accurately.
Support stock management and assist with training.
Resolve customer issues promptly and proactively onboard new customers.
Monitor team performance, KPIs, and prepare necessary reports.
What We’re Looking For
5+ years’ experience in telesales and customer service.
2 years of supervisory experience.
GCSEs (Grade B in English and Maths) or equivalent.
Strong leadership, communication, and problem-solving skills.
Proficient in Microsoft Office and effective time management.
If the role and responsibilities sound like a good fit for you, then I’d love to speak to you!
Please get in touch with Victoria Winter or click “Apply Now” to be considered for this vacancy
☎ 01616390080
Victoria.winter@advocate-group.co.uk
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
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The Advocate Group
We are experts in the attraction, engagement, assessment, and provision of top talent to the consumer product space, and brand advocate representation is at the core of everything we do. It’s why we're called Advocate Group — and how we’ve built a reputation for supplying top talent to some of the world’s most recognised consumer brands.